Managed and optimized the IT infrastructure for eight trucking companies across 25 offices for 170 employees.

• Deployed multi-layer security controls (IAM, MFA, EDR, backups, phishing training) to comply with Cybersecurity Insurance requirements, reducing security incidents from several per year to near zero.
• Migrated company data from on-prem NAS to SharePoint, improving remote access and security. Managed O365 email, Teams, SharePoint, and Adobe licensing.
• Acted as primary liaison to leadership, coordinating cross-functional projects, managed 100K annual IT budget under finance’s guidance and approval.
• Led migration to Ultatel VoIP, factory-reset and provisioned Polycom phones, reducing overhead costs. Assigned phone extensions and installed mobile apps for seamless remote communication.
• Provisioned laptops and desktops for all employees, ensuring compliance with finance and operations approval. Replaced aging devices and enforced cybersecurity measures (RMM, EDR, Backups, Encryption).
• Designed Ubiquiti network infrastructure with 4G/LTE failover, improving uptime from ~95% to 99% across critical sites. Further enhanced to include coverage across all sites in collaboration with the IT MSP.
• Implemented PowerShell, Python, and Bash scripts through remote management tools to automate IT processes for onboarding, installs, and routine tasks, reducing manual workload by 5–10 hours per week.
• Built out RMM infrastructure and installed remote agents company-wide. Deployed Python, PowerShell, and Bash scripts, cutting workloads by 5–10 hours per week.
• Provided technical support for TMS dispatch software, coordinating with GTG (TMS provider), field operations, and customer teams to resolve EDI and dispatch issues.
• Email Domain Management: Email hosting and troubleshooting, managed SSL certificates, updated and maintained DNS records. Implemented DKIM and DMARC for additional email security.

Provided Tier 1 & Tier 2 support at an IT MSP for over 300+ Holiday Inn (IHG) Hotels throughout the US and Canada, earning company-wide recognition for high-quality service and rapid resolution times.

• Developed PowerShell CLI scripts to streamline account lookups and password resets, increasing ticket resolution efficiency by 80%.
• Administered and managed Windows Server environments, handling account provisioning, password resets, GPO configurations, and remote desktop support.
• Installed and configured Active Directory on Windows Servers, ensuring proper domain controller setup, group policies, and role-based access control. Used pre-built PowerShell scripts to reduce AD install times by 40%.
• Added company workstations to the server’s domain and applied correct network subnet as needed, ensuring consistent user authentication and security policies.
• Conducted pre-installation network scans for post-refresh Active Directory installations, performing MAC device lookups to identify and flag unapproved devices.
• Resolved Oracle PMS system performance issues by restarting required services and verifying correct server-client communication.

Part of the IT helpdesk support team for COVID-19 testing sites across Pennsylvania, Texas, and Seattle, ensuring seamless technical operations for healthcare administrators and promptly providing test results to test takers.

• Automated ticket creation process through Python (Selenium) scripts for web-browser automation in the Jira ticket system, streamlining incident management and improving service desk efficiency.
• Collaborated with Tier 2 & Tier 3 teams to resolve SQL database issues, escalating incidents efficiently with clear communication to ensure minimal downtime for test result operations.
• Enhanced documentation for Tier 1, refining standardized troubleshooting procedures that accelerated response times.

Worked with Intech employees and fellow contractors to provide extra bandwidth, repaired and upgraded over 500 Chromebooks and laptops for Northside Independent School District (NISD) students and staff.

• Disassembled, diagnosed, and replaced key hardware components for laptops and Chromebooks, including screens, keyboards, touchscreens, touchpads, batteries, network cards, cameras, speakers, and storage drives.
• Ensured functionality compliance with district IT policies, validating hardware functionality and proper software performance before deployment.
• Re-installed operating system images as needed to ensure seamless device performance.

Configured and deployed laptops for COVID-19 vaccination sites, ensuring seamless remote access and secure connectivity.

• Set up VPN profiles, user credentials, and network configurations via automated imaging, allowing rapid deployment to multiple locations.
• Applied system and security updates to ensure compliance with state-mandated data protection standards.

Maintained election equipment at voting booths in Lancaster, CA, ensuring 100% uptime during early voting and election day for the 2020 U.S. Presidential Election.

• Monitored and troubleshot critical election infrastructure, including voting stations, iPad check-in systems, printers, and power backups.
• Used proactive maintenance to keep wait times between 0-2 minutes throughout the election.
• Ensured secure and functional election equipment to facilitate a smooth voting process.

Developed Python/SQL projects to uncover customer trends and insights under the guidance of Ilya Goldin, PhD.

• Developed a Python-based web scraper using BeautifulSoup and Selenium to track companies receiving new venture funding.
• Analyzed transaction history & customer demographics to identify top-selling products and high-value customers.
• Built interactive data visualization dashboards using Tableau, Matplotlib, and Seaborn.
• Designed an ETL pipeline to clean, transform, and load structured/unstructured data from APIs, CSV files, and databases into a centralized data repository.
• Applied machine learning techniques such as classification and regression models to forecast sales trends based on historical transaction data.

Led in cold-calling and conversion rates by collaborating with teams of stakeholders (CXO, IT, Accounting, Manufacturing) to identify gaps in technology while aligning SaaS solutions that would help maximize current assets and emerging technologies

• Increased monthly on-site demos from marketing leads by 300% (2-to-6 monthly). (OnePoint HCM)
• Optimized SDR playbook for outbound prospecting and increased overall outbound pipeline by 200% (10%-to-30%) (Intellect)
• Brought in 300% more monthly pipeline value than average mid-market BDR with only 1/5th the accounts. (BlackLine)
• Created strategy for high-volume lead sourcing technique that increased team’s monthly leads by 300% (15-to-45 MQLs)

Assisted in fMRI data processing for neuroscience research under the guidance of Emily Grossman, PhD.

• Developed and implemented MATLAB scripts for a senior honors thesis on short-term visual memory.
• Conducted human participant studies and ensured compliance with IRB research protocols.
• Analyzed cognitive patterns of perceptual memory as part of the Psychology Honors Program.
• Prepared research presentations and presented at 2014 Undergraduate Research Symposium.